Terms of service

These Terms of Service govern your use of our website and the purchase of products from Fable Pets. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website.

Use of the Website

You agree to use this website for lawful purposes only. You must not:
  • Use the website in any way that violates applicable laws or regulations
  • Attempt to interfere with the website's security, functionality, or integrity
  • Transmit any harmful, malicious, or disruptive content
We reserve the right to restrict or terminate access to our website if these Terms are breached.

Product Information

We work hard to keep all product descriptions, images, pricing, and availability information accurate and up to date. However, please note:
  • Product images are for illustrative purposes only
  • Colours and appearance may vary depending on your device and screen settings
  • Occasional errors may occur
We reserve the right to correct any errors and update information at any time without prior notice.

Pricing and Payment

  • All prices are displayed in GBP (£) unless stated otherwise
  • Prices may change without prior notice
  • Payment must be completed in full at checkout
  • All payments are processed securely through trusted third-party payment providers
We do not store or have access to your full payment card details.

Orders

Placing an order constitutes an offer to purchase. All orders are subject to acceptance and product availability.
We reserve the right to:
  • Refuse or cancel any order
  • Limit the quantity of items purchased per customer
  • Cancel orders due to pricing, stock, or listing errors
If an order is cancelled, any payment taken will be refunded in full.

Shipping and Delivery

Shipping options, costs, and delivery estimates are detailed on our Shipping & Delivery Policy page.
Delivery times are estimates only and may vary due to circumstances beyond our control. The risk of loss or damage to your order passes to you upon delivery.

Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy.
Customers have 30 days from the date of delivery to request a return, subject to the conditions outlined in that policy.

Intellectual Property

All content on this website — including text, images, logos, graphics, and design elements — is the property of Fable Pets or its licensors and is protected by intellectual property laws.
Content may not be copied, reproduced, distributed, or used in any way without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law:
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the purchase price of the product concerned
Nothing in these Terms limits or excludes your statutory rights as a consumer under UK law.

Third-Party Links

This website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any external websites.

Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be published on this page and takes effect from the date of publication.
Continued use of the website after changes have been posted constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms of Service, you can reach us at:
Registered address: Fable Pets 10 Downing St London SW1A 2AA United Kingdom
Phone: +44 7865 643813
Email: contact@fablepets.co.uk
Website: fablepets.co.uk