Shipping policy

At Fable Pets, we work hard to process and deliver your orders as quickly and smoothly as possible. This page explains how our shipping process works, including processing times, delivery options, and important details about delivery estimates.

Shipping Location

All orders are processed and dispatched from our UK-based operations. We currently ship within the United Kingdom only, unless otherwise stated on our website.

Order Processing & Handling Time

  • Orders are processed within 1 to 3 business days after payment has been confirmed.
  • Business days are Monday to Friday, excluding public holidays.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Processing includes order verification, packing, and dispatch preparation.

Delivery Options

  • Economy Shipping
    Estimated transit time 5 to 8 business days
    Cost Free
  • Standard Shipping
    Estimated transit time 3 to 4 business days
    Cost 15 GBP

Delivery Timeframes

  • Delivery estimates are calculated from the date of dispatch, not the date the order was placed.
  • All delivery times are estimates only.
  • Delays may occur due to weather conditions, courier disruptions, peak periods, or other circumstances beyond our control.
  • While we always aim to deliver within the estimated window, we cannot guarantee exact delivery dates.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a confirmation email. Where available, tracking details will be provided by the courier so you can follow your parcel's journey.

Address Accuracy

Customers are responsible for providing accurate and complete delivery details at checkout. If an order is delayed, returned, or lost due to incorrect or incomplete address information provided by the customer, we may be unable to offer a replacement or refund.

Delivery Issues

If your order has not arrived within the estimated timeframe, appears delayed, or arrives damaged or incomplete, please contact us as soon as possible so we can help resolve the issue.

Lost or Delayed Shipments

If a parcel is significantly delayed or believed to be lost, we will work directly with the courier to investigate the matter. Please note that resolution times depend on the carrier's investigation process.

Public Holidays & Peak Periods

During public holidays, seasonal sales, and other busy delivery periods, processing and delivery times may be longer than usual. We appreciate your patience during these times.

Changes to This Policy

We may update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page and take effect from the date they are published.

Contact Us

If you have any questions about shipping or your order's delivery, you can reach us at:
Registered address: Fable Pets 10 Downing St London SW1A 2AA United Kingdom
Phone: +44 7865 643813
Email: contact@fablepets.co.uk
Website: fablepets.co.uk